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Privacy Policies

Security is our highest priority to ensure the confidentiality of the personal information you provide to us.
We store any information you enter on our website. This includes personal information such as your first and last name, home or business address, telephone number, postal and e-mail addresses.
The information you provide is not shared with non-authorized third parties.
We may share your information, as only necessary as possible, with companies related to your travel itinerary such as airlines, hotels, ground handling companies, local tour companies, sponsors and other suppliers.
When it comes to payment sections, please make sure to see the security lock on your browser to confirm the identity of the site before providing your credit card information.

Hotel Policies

Warranty Policy:
The booking payment is accepted through a deposit required within one day ahead upon arrival.

Bank: Banamex
Beneficiary: Hotelera Parma S. A.
Account number: 4207942
Interbank code: 002180022142079426
Swift Code: BNMXMXMM4207942

Check In: 1:00 p.m.
Check Out:12:00 p.m.

Credit Cards Accepted:
American Express, Visa and MasterCard.

Cancellation Policy:
Must cancel within 1 day prior to arrival:
* 1 day subject to a 10% off the total amount.

No Show Policy:
No shows are subject to a one night charge fee.

Extra person Policy:

Room occupation:

  • SGL: 1 adult and 1 minor
  • DBL: 2 adults and 2 minors
  • TPL: 2 adults and 1 minor
  • CPL: 4 adults

Kids Policy:

* Children under 12 years old are admitted for free, 2 minors as maximum per room.
* Breakfast buffet is not available for minors.

Pets Policy:
Pets Are Not Accepted

Oversold Policy:
In case the Hotel is oversold and cannot offer you the contracted service, to the client with a reservation from UNIVISIT, the Hotel by its own count will find adequate alternatives to supply the service contracted, that will meet or give better service than the original benefits contracted.